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Comfort Keepers Mission

Our mission is to provide our clients with the highest quality of life achievable.  We treat each of our clients with the respect they deserve, as though we are caring for a member of our own family.

Our Comfort Keepers®, the special people who deliver our unique brand of in-home senior care, are carefully selected, screened, and trained to provide professional, compassionate care. 

Our Philosophy

Interactive Caregiving™ is based on four primary pillars, which Comfort Keepers leverage to care for, engage, and interact with our clients:

  1. An active senior mind promotes independence, better mental and physical health, happiness, and a longer life.
  2. A physically active senior maintains strength and independence, lessening or delaying the effects of aging.
  3. A well-nourished senior is more energetic, both physically and mentally.
  4. A safe senior lives in an environment that reduces the likelihood of accidents and promotes timely response when illness or accidents occur.

With our Interactive Caregiving approach, we are able to raise seniors’ quality of life to a much higher level than typical in-home care providers.

 

Comfort Keepers Chicago was named as the Provider of Choice and Employer of Choice by Home Care Pulse, the leading quality assurance firm for in-home senior care for 2016.

 

 

Itay Shalev, J.D.

Owner and General Manager

Itay's passion for eldercare developed as a young man. During his summer vacations Itay spent months caring for his elderly uncle; preparing meals, escorting him on walks, and providing companionship that helped him feel connected and valued.

As a psychology student Itay participated in clinical work that helped to connect under-served seniors with community resources which improved their nutrition, health, and overall quality of life. After seeing the growing need for reliable and trustworthy care, he decided to invest his energy into providing long term solutions for seniors and persons with disabilities, assuring they could remain comfortable and independent in their own homes. In 2010 Itay opened Comfort Keepers Chicago and joined a network of over 700 home care offices serving the senior population.

As an owner, Itay understands that each client’s unique situation requires customized and flexible solutions. He is directly involved in every step of the process, from initial client assessments to on-going supervisory visits. Itay is a Juris Doctor and holds a bachelor’s degree in Psychology and Romance languages from the University of North Carolina.

Itay is fluent in Italian, Hebrew, and knows his way around the Hindi language (mostly relating to food and cooking). Itay is a proud father of two,  Avi and Jai. In his free time he enjoys spending quality time with his wife and sons, volunteering at his local food bank, cooking delicious Mediterranean foods (along with the occasional stone-fire pizza), and playing tennis.

Jaspreet Bindra, J.D.

Director of Business Development and HR

Prior to joining Comfort Keepers, Jaspreet was an attorney and had a career in nonprofit management at Feeding America. Jaspreet has her Bachelor of Arts in Political Science from University of North Carolina at Chapel Hill and a Law degree from North Carolina Central University. 

Jaspreet joined Comfort Keepers in 2016 and in her role she directs new business development and HR (recruiting, training and developing our care team). She's passionate about providing the best care for seniors in her community and looks for meaningful relationships with peers, clients and caregivers alike!  Jaspreet is married to Itay Shalev and has two sons, Avi (age 6) and Jai (age 4). 

Kay

Certified Nursing Assistant

Upon graduating form high school, Kay knew that she wanted to work as a caregiver; more than anything she wanted to work in a field that improves the lives of others. In 1994 she completed extensive training and became a Certified Nursing Assistant. After working in the field for several years she determined that she would like to pursue a more advanced diploma. She then began her studies at Everest College in Medical Assisting. Kay has been a working professional in the health-care industry for 18 years.

Kay is among our most requested caregivers. She is friendly, and has shown an invincible work ethic with each of her clients. She uses her years of experience on a daily basis to ensure the health and wellbeing of her clients.

Vincent P.

Certified Home Health Aide

Nominee for Comfort Keeper of the Year for 2013, Vincent is one of those rare, perceptive, and joyful people that you instantly feel at ease with when you meet him. As a caregiver, Vince has the determination, good nature, and compassion that allows him not to label each day as “good” or “bad” but rather to simply observe and embrace each day as a unique experience; an experience worth cherishing. His smile, warmth, and compassion are infectious.

Vincent exemplifies the core mission of Comfort Keepers---he provides the highest level of quality of life that is achievable for his client. He escorts her on trips to the Cultural Center, gives her timely medication reminders, and is friendly with her neighbors without making her feel dependent. Beyond all of this, Vincent is dedicated to his work. He works holidays, weekends, and any fill in shifts that need to be covered. His top priority is keeping his client happy and healthy at home. Vince is a Certified Home Health Aide.

Gwendolyn

Certified Home Health Aide

A graduate of the Jewish Vocational Society’s Home Health Aide training program, Gwen has the essential knowledge of how to be a great home care aide. Gwen loves to keep client homes tidy and is always ready for new tasks to be added to the care plan. Gwen excels at providing care during rehabilitation and in assisted living/independent care environments. She has completed training in personal care, homemaking, dementia/Alzheimer’s care, and has worked with clients with a wide range of care needs. Gwendolyn holds and Associates degree from Harold Washington College.

Andrea

Caregiver

Andrea is a truly remarkable member of our care team. She holds a B.A. in Human Sciences and completed 2 years of Masters level study at Roosevelt University in Clinical Psychology. Since 2004 Andrea has found great fulfillment in serving as a caregiver, domestic violence counselor, and direct support person in communities across Chicago. As a senior caregiver at Comfort Keepers she has successfully helped clients with late stage Alzheimer’s, Stage 4 cancer, and dementia. She has a talent for engaging persons suffering from cognitive decline and memory loss, specifically; she excels in helping clients remain in control of their lifestyle choices and activities of daily living. Andrea is respectful, authentic, and sincerely committed to bettering her clients’ lives.

Armando

Caregiver

Armando has over 10 years of experience as a caregiver to persons suffering from stroke, paraplegia, cancer, and dementia. Armando brings a unique approach to his work by engaging clients in painting, outings, and providing well-planned meals. Armando has a BFA from Wayne State University.

Raquel J.

Caregiver

As a graduate of the University of Perpetual Help-Philippines Nursing program, Raquel has many years of experience assisting clients with medication reminders, personal care, grooming assistance, and many other aspects of eldercare. Raquel consistently receives high marks from her clients. She is regarded as dependable, dedicated, and adaptive to the needs of her clients.

Laconja W.

C.N.A.

Laconja is one of our most beloved caregivers. Each client she has worked with has personally called in to praise her warm, can-do personality and her flexibility with scheduling. She is an exceptionally skilled CNA, having worked with some of our most physically challenging cases. Laconja is eager to please and can easily go with the flow, adapting her care to each clients’ preferences.

Susan D.

Caregiver

Susan has worked as a healthcare coordinator for over 10 years. After many dedicated years working as a Practice Manager, Susan was inspired to take on a new role as a direct care provider. Known for her cheery disposition, Susan excels on companion cases. She is an excellent cook, maintains a clean and inviting home environment, and is able to assist with scheduling doctors’ appointments, outings, and trips to the grocery store like a true pro.

Vanessa

Certified Nurse's Aid (CNA)

Vanessa is a CNA with years of experience as a healthcare provider in a hospital setting.  She worked in the pediatric unit of the ER of her hospital and has experience handling very difficult situations with clients and their families. 

Vanessa is curious by nature and a hard worker who is adept at teamwork with the client, the family and the Comfort Keepers office.  Vanessa has first-hand experience a caregiver for a family member and she's very compassionate as well as perceptive toward client needs.  Vanessa specializes in dementia care, hospice, post-surgical care, physical therapy and transitional care.

Terry Ratner, R.N., MFA

Field Nurse Supervisor

Terry Ratner is a registered nurse and freelance writer. In December of 1993, she graduated with a BSN from Grand Canyon University in Phoenix, Arizona. Ten years later, Ms. Ratner earned her MFA in creative nonfiction from Antioch University in LA.

Ms. Ratner worked at a level-one trauma hospital in Arizona for 23 years before moving back to Chicago, where she was born and raised. Her hospital experience is in Med-Surg, PACU, Hospice, and Health Education has paved the way for her current position as Nursing Supervisor for Comfort Keepers.

Khadijat

Caregiver

As an advanced medical student at St. James School of Medicine, Khadijat is well suited to provide complex senior care including bathing, grooming, transfers, and incontinence care. Khadijat has an impeccable reputation as a dedicated and thoughtful senior companion.

Christina

Caregiver

Christina comes to Comfort Keepers with 35 years of experience as a teacher and educator in Belize.  More recently, Christina has gained experience as a caregiver working with clients of varying needs. 

She's an expert caregiver with our dementia clients as she is patient, great at redirecting, encouraging healthy habits such as eating nutritious foods and walking, and using positive reinforcement to help clients feel settled.  Christina is very dependable as an employee and extremely passionate as a caregiver.

Malou

Caregiver

Malou moved to Chicago from sunny California to be close to family and continue working as a caregiver.  She has over 10 years of experience as a caregiver and Malou specializes in long-term care for clients with Alzheimer's. 

The clients and famlies of Malou's clients are always impressed with her gentle demeanor and passionate work ethic.  Malou goes above and beyond to meet then needs of her clients and she excels in anticipating and addressing roadblocks. Despite the tiring nature of her work, Malou is compassionate and professional for all her clients.

Jamie

Caregiver

Jamie has worked in the medical field for over seven years. She is a certified Medical Assistant and Phlebotomy Technician. Jamie has a natural gift for caring for others. When reflecting on her volunteer service at an adult foster home, her former supervisor stated, "Ms. Lewis has a huge heart and is always wiling to learn. She gives her all to those in her care." Jamie has special skills in providing nutritional meal preparation, cleaning, and providing personal care. 

Ciearah

C.N.A.

Ciearah has three years of experience working as a Certified Nursing Assistant and Direct Support Person. She has an energetic personality and is always excited to help her clients. When asked what her favorite aspect of caregiving was she said, "I am highly concerned with an individuals need for expression and independence. I love helping others feel in control of their lives. Its so important for clients to feel independent." Ciearah is an excellent cook, and is skilled in personal care and housekeeping.

John M.

Caregiver

John served as an army medic for three years and has supported the community as a volunteer caregiver for a number of years. John has B.A. from Northwestern University in Theater. He is an excellent communicator and companion and has chosen to fill his retirement doing the work that most fulfills him.

LaVeda

Senior Care Provider

Having worked as a public servant for 34 years, LaVeda has a long established gift for serving her community. After retiring from her desk job LaVeda decided to dedicate her life to helping seniors stay active and comfortable at home. LaVeda joined Little Brothers, Friends of the Elderly as a volunteer and has kept up with her visits to underserved seniors for several years. She loves cooking, cleaning, and getting clients out of the house for walks. In 2015 she decided to become a professional caregiver with Comfort Keepers. Her clients have enjoyed her calm attitude and find her very easy to confide in.

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