senior care chicago


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Meet Our Comfort Keepers®

Our team is uniquely qualified and ready to help 

Our team members are uniquely screened, interviewed, and trained to ensure that we are providing top-notch in-home support and senior care to our Chicago community.

Nestled in the heart of the Gold Coast, our office takes pride in the extensive recruitment and retention program we offer. Before joining the Chicago team, our senior care providers must pass three interviews, two background checks, and complete all coursework with a grade of 80% or higher. Team members are also given continuing education in topics such as CPR, Alzheimer’s disease, physical fitness for senior citizens, and much more.

Our support staff is available 24/7 to handle urgent needs. We strive for 100% client satisfaction by conducting in-person supervisory visits, check in calls to clients, caregivers, and family members, and by monitoring client satisfaction via Home Care Pulse, an unbiased, quality assurance organization.

All Comfort Keepers’ caregivers are bonded, insured and covered by workers' compensation insurance to protect our clients and their families.

We are proud to announce that Comfort Keepers Chicago was named as the Provider of Choice and Employer of Choice by Home Care Pulse, the leading quality assurance firm for in-home senior care for 2014.

Itay Shalev

Owner and General Manager

Itay's passion for eldercare developed as a young man. During his summer vacations Itay spent months caring for his elderly uncle; preparing meals, escorting him on walks, and providing companionship that helped him feel connected and valued.

As a psychology student Itay participated in clinical work that helped to connect under-served seniors with community resources which improved their nutrition, health, and overall quality of life. After seeing the growing need for reliable and trustworthy care, he decided to invest his energy into providing long term solutions for seniors and persons with disabilities, assuring they could remain comfortable and independent in their own homes. In 2010 Itay opened Comfort Keepers Chicago and joined a network of over 700 home care offices serving the senior population.

As an owner, Itay understands that each client’s unique situation requires customized and flexible solutions. He is directly involved in every step of the process, from initial client assessments to on-going supervisory visits. Itay is a Juris Doctor and holds a bachelor’s degree in Psychology and Romance languages from the University of North Carolina.

Itay is fluent in Italian, Hebrew, and knows his way around the Hindi language (mostly relating to food and cooking). Itay is a proud father of two,  Avi and Jai. In his free time he enjoys spending quality time with his wife and sons, volunteering at his local food bank, cooking delicious Mediterranean foods (along with the occasional stone-fire pizza), and playing tennis.

Ashley Keenan

Director of Human Resources and Media Relations

Ashley was born with a heart condition which required frequent trips to the emergency room, lots of medication, and eventually underwent corrective surgery at the age of seven. She reflects on this time by flashing a big smile, "I don't remember any of the pain. What I remember are the amazing nurses and doctors that stood by my side at Hersey Medical. Not only did they provide excellent care, they all took the time to engage me. The nursing staff would always stop by with Barbies or dolls and play with me. They made me feel so special that I didn't even realize I was sick. Their dedication was what motivated me to pursue work that would help others receive the same treatment. When someone doesn't feel well what they want more than anything is to feel included; they want to be heard and seen just like a healthy person would be. My goal is to make this possible for every one of our clients."

Ashley has over 7 years of experience working in elder care and management. She has a bachelor’s degree in Creative Writing from Columbia College, is a Certified Medical Assistant, and has invested more than 100 hours in geriatrics courses. While volunteering for hospice Ashley was inspired by the life stories of her clients: one woman, a retired biologist, had traveled on Safari in Nigeria despite having a broken hip, another client, a retired doctor, shared her heroic stories of running a low - income clinic in Uzbekistan. These experiences led Ashley to pursue a career in senior care, to work with clients preserving the vitality and wonder in their lives.

In her role at Comfort Keepers Chicago, Ashley recruits, interviews, and trains all care team members. She places a great deal of energy in providing a superior employee experience following the belief that happy caregivers make happy clients. In addition to her role in Human Resources, Ashley manages Comfort Keepers' advertising, social outreach, and media presence.           

Caitlin Rinard

Client Services Coordinator

As the Client Services Coordinator, Caitlin serves as an master liaison for clients, care team members, families, and medical professionals. Once you initiate service, Caitlin will design a custom schedule to meet you and your loved ones' unique needs. After services begin, Caitlin will provide periodic check ins to guarantee that you are receiving the highest quality care possible.

Deeply impacted by the special needs of her eldest sister, Caitlin chose to dedicate herself to a career in the helping professions. She understands the challenges families encounter when seeking care for a loved one. "About ten years ago my family had to make the very difficult decision to place my sister in a group home. " she said. "We rely heavily on the trust and respect we have for everyone involved in her care. It means so much to have that piece of mind that our family member is being cared for by individuals that treat her as if she was family. It was then that I decided I wanted to be that piece of mind for other families. Since then I have chosen positions in organizations that allow me to serve clients and their families."

Caitlin has over 12 years of experience in the caring professions. She served as Assistant Site Director for the Northwest Special Recreation Association and has spent many years working to improve the lives of individuals suffering from Muscular Dystrophy as a Health Care Services Assistant. In addition to her work in the healthcare field, Caitlin holds a B.A. from N.I.U. in Studio Art and is fluent in American Sign Language. In her free time she loves to paint, spend time with her husband and spunky pets, and merrily decorate her home for every holiday possible.

Katrilya D.

Certified Nursing Assistant

A caregiver with more than 19 years of experience Kay is an important part of our team. Kay is a Certified Medical Assistant and a Certified Nursing Assistant.

Eder G.


As a caregiver with more than 5 years of experience in the helping professions, Eder is a dedicated member of our team who helps supervise and mentor our caregiving team. Eder has a bachelor’s degree in Physical Education.

Victoria F.

Certified Nursing Assistant

Vickie has a long standing passion for helping others. For over 9 years she has provided person centered care in local assisted living facilities. Vickie has excelled in working with persons suffering from dementia and Alzheimer’s. She often brings games, puzzles, and activities to her clients’ home in order to provide the emotional and cognitive engagement necessary for each client to thrive. Victoria is a Certified Nursing Assistant, holds an associates degree, and is currently completing her R.N. degree.

Orlando L.

Certified Nursing Assistant

Gwendolyn W.

Certified Home Health Aide

A graduate of the Jewish Vocational Society’s Home Health Aide training program, Gwen has the essential knowledge of how to be a great home care aide. Gwen loves to keep client homes tidy and is always ready for new tasks to be added to the care plan. Gwen excels at providing care during rehabilitation and in assisted living/independent care environments. She has completed training in personal care, homemaking, dementia/Alzheimer’s care, and has worked with clients with a wide range of care needs. Gwendolyn holds and Associates degree from Harold Washington College.

Amy S.


Having worked in eldercare for over 10 years Amy is an expert in providing loving support during each stage of the aging process. Amy is often regarded as an ‘old soul’ she is patient, committed, and genuinely concerned for the well being of her clients. As a licensed massage therapist, Amy enjoys bringing the comfort of massage to clients suffering from arthritis or acute pain. Always with a smile on her face, Amy has a sturdy reputation for being kind, reliable, and diligent in the quality of care she provides.

Susan D.


Erica K.

Certified Home Health Aide

Widely respected among her peers, Erica has a reputation for providing reliable, thorough care to her clients. Erica is enjoys the ever-changing nature of caregiving and excels in helping clients with daily tasks such as cooking, organizing, exercising, and running errands. Erica holds a B.A. in sociology and is a Certified Home Health Aide.

Cheri W.


Raquel J.


As a graduate of the University of Perpetual Help-Philippines Nursing program, Raquel has many years of experience assisting clients with medication reminders, personal care, grooming assistance, and many other aspects of eldercare. Raquel consistently receives high marks from her clients. She is regarded as dependable, dedicated, and adaptive to the needs of her clients.

Stephanie L.

Certified Home Health Aide

Stephanie’s clients often refer to her as being calm, reassuring, and dedicated. Clients trust Stephanie to be communicative and to listen to their needs. Whether the plan of care calls for assisting with laundry, providing medication reminders, or taking her client to the doctor, Stephanie presents herself with a caring, positive attitude. As a Certified Home Health Aide Stephanie is able to assist with a wide range of home care needs.

Armando G.


Armando has over 10 years of experience as a caregiver to persons suffering from stroke, paraplegia, cancer, and dementia. Armando brings a unique approach to his work by engaging clients in painting, outings, and providing well-planned meals. Armando has a BFA from Wayne State University.

Andrea W.


Andrea is a truly remarkable member of our care team. She holds a B.A. in Human Sciences and completed 2 years of Masters level study at Roosevelt University in Clinical Psychology. Since 2004 Andrea has found great fulfillment in serving as a caregiver, domestic violence counselor, and direct support person in communities across Chicago. As a senior caregiver at Comfort Keepers she has successfully helped clients with late stage Alzheimer’s, Stage 4 cancer, and dementia. She has a talent for engaging persons suffering from cognitive decline and memory loss, specifically; she excels in helping clients remain in control of their lifestyle choices and activities of daily living. Andrea is respectful, authentic, and sincerely committed to bettering her clients’ lives.

Yvette S.

Certified Nursing Assistant

Tashawna C.


 Tashawna is a patient and caring companion. She loves to provide memory care to clients struggling with dementia and Alzheimer’s.  Tashawna’s clients have praised her from being proactive and assisting them on outings around the city. She helps her clients attend lunches with friends, visit cultural institutions like the Art Institute and Millennium Park, and always remembers to help out with daily activities such as medication reminders, restroom assistance, and meal preparation.

Speaking of her work as a caregiver Tashawna said, “My experience with my client has been awesome. She shared stories about growing up in Chicago, what life was like back in the day, and I felt that connection as if she was my own grandmother.” Tashawna holds and Associates degree from Harold Washington College.

Vincent P.

Certified Home Health Aide

Nominee for Comfort Keeper of the Year for 2013, Vincent is one of those rare, perceptive, and joyful people that you instantly feel at ease with when you meet him. As a caregiver, Vince has the determination, good nature, and compassion that allows him not to label each day as “good” or “bad” but rather to simply observe and embrace each day as a unique experience; an experience worth cherishing. His smile, warmth, and compassion are infectious.

Vincent exemplifies the core mission of Comfort Keepers---he provides the highest level of quality of life that is achievable for his client. He escorts her on trips to the Cultural Center, gives her timely medication reminders, and is friendly with her neighbors without making her feel dependent. Beyond all of this, Vincent is dedicated to his work. He works holidays, weekends, and any fill in shifts that need to be covered. His top priority is keeping his client happy and healthy at home. Vince is a Certified Home Health Aide.

Genetta S.

Certified Nursing Assistant

Ndidi B.


Lekeyna S.


Laconja W.


Kionai J.

Certified Nursing Assistant

Kionai warmed our hearts from the moment she walked in the door. As a CNA, Kionai has proven skills in providing personal care such as bathing, grooming, dressing, and transfers. Her technical skills are equally matched with a welcoming smile and a strong motivation to help her clients feel at ease. Kionai has excelled on a number of complex cases and has experience working with stroke victims, persons suffering from Alzheimer’s, and seniors with limited mobility. Her clients have universally admired her compassion, work ethic, and patience during challenging moments.

Lasandra B.


Chanel M.


Chanel Manney is a Certified Medical Assistant. She is currently working on her B.A. in Health Service Management at Independence University. Channel has been working as in senior-care since August 2013. She has a warm, calm personality and loves to provide comfort and companionship to her clients. Chanel is a great listener and has shown a genuine concern for the well-being of her clients.

Shiwana W.


Corneilus J.

Certified Nursing Assistant

Lakiesha M.

Certified Nursing Assistant

With nearly 12 years of experience as a Certified Nursing Assistant Lakiesha is well versed in what it takes to be an effective, empathetic caregiver. One of her greatest passions is providing assistance to clients with mid to late stage dementia. Lakiesha has an impressive ability to redirect clients struggling with memory loss and aide them in experiencing a more focused and purposeful day. Her long term client loves Lakiesha’s visits because she always get her hair brushed, styled, and even has a manicure done! Lakiesha goes the extra mile during each shift to assure her clients have the most engaging life possible.

Ciera A.


According to her clients, Ciera is an “A+ caregiver.” Her bright personality and warm compassion make her an ideal companion for clients facing challenging conditions such as cancer or Parkinson's. Ciera has a B.A. in Theater Studies from U.I.C. and is currently working toward the completion of her R.N. With a special balance of authenticity and technical know how, Ciera has proven that she can make most any client comfortable.

William J.


William has a background in working with Chicago based non-profits. Last year, after years of volunteering his caregiving services, he decided to complete training and become a professional caregiver. Will finds his work most rewarding when he is helping clients during their most challenging life events. His passion is caring for persons under hospice care and those facing conditions such as cancer, late stage dementia, or Parkinson’s disease. Clients have expressed that William is a truly dedicated assistant who brings love and compassion to every task.

Kaydiann B.


As a nursing student at Chamberlain College, Kaydiann believes that, “Seniors should always be a priority.” During her interview she stated, “My desire to help others is tremendous, growing up in Jamaica we help each other out. Family takes care of family… This is one of the reasons why I’m in nursing school.” Along with her nursing studies, Kaydiann is a certified cosmologist and has studied at Chicago State University. She has excelled in working with clients who are vision impaired and who suffer from dementia.

Waheedah M.


Jarbes McCraig


Like a member of our own family.

That's how we treat every person in our care. Our caregivers have a passion for
what they do, and are carefully selected and trained to meet your unique needs.
That's the Comfort Keepers difference.

  • Comfort Keepers Protects Your Loved Ones
  • Things to Know - Comfort Keepers
  • In-Home Care Brochures Comfort Keepers
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